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Store Policy & FAQ

 
  • Do you ship to my country?
    I currently ship to these countries: Canada, US, EU (except for the UK), Japan, Singapore, Australia, and Israel. Free shipping is untracked, meaning that there is no tracking number and that it will come in the form of lettermail. If you would like tracking, please add that on in the checkout. Current Delivery Estimates per Canada Post: Canada: 3-8 business days United States: 5-12 business days International: 1-6 weeks Please note that all customs and duties are the responsibility of the customer to pay and vary by country. VAT in the EU is typically ~20% upon delivery.
  • How much is shipping? Free shipping?
    For Canada/US: Shipping (untracked) is free for Canada and US for stickers/prints. Tracked shipping for Canada/US - $12 (free for orders over $40) For EU (excluding UK)/International: Untracked shipping - $15 (free over $60) Tracked shipping - $30 (free over $75) Note - free shipping is untracked. If you would like tracked shipping, please add that on while checking out. Please note that all customs and duties are the responsibility of the customer to pay and vary by country. VAT in the EU is typically ~20% upon delivery.
  • Are packages tracked?
    Packages with free shipping do not come with tracking as shipping internationally from Canada has high costs. If your order included tracked shipping then please check the shipping confirmation email for your tracking number! :)
  • How long will my order take to be processed?
    5-10 business days to process orders (1-2 weeks). I am trying to limit exposure/social distance, so I try to drop off packages infrequently. This is a one-artist shop so I package and fulfill all my orders. Hope you can understand!
  • How do I import your brushes into Procreate?
    1. You will get an email with a ZIP file containing the brushes. 2. If you open this email with your iPad, you can save it to your Files app and un-compress the ZIP file there. 3. Alternatively, you can unzip it on your laptop and then airdrop/email the files to your iPad to open with Procreate (see https://support.creativemarket.com/hc/en-us/articles/115000851594-Installing-Procreate-Brushes for help!) These brushes only work with Procreate at the moment - although I will be tweaking them for Photoshop/Clip Studio in the future!
  • Refunds/Exchange?
    All items are final sale - but if you have any issues with your order please contact me :)
  • My order isn't here yet/there's an issue?
    Please give your order time to arrive - with COVID delays, it may take an extra week or so. However, if it's been over a week since the supposed delivery time, definitely reach out to me via Contact or email (cathleenartdiary@gmail.com)! I'm happy to discuss and to make things right!
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